Informal Resolution: Students who have a grade grievance should first attempt to resolve the matter informally. The steps are outlined here:
- The first step for a student is to contact their professor to discuss the problem. Many issues can be cleared up with a meeting.
- If the issue is not resolved, or if the student is unable to meet with the professor, the next step is to contact the Department Chairperson. Students should request a meeting with the appropriate Department Chairperson. Please note that anonymous complaints or statements cannot be addressed. If students do not know who the Department Chairperson is, they can contact the Ombudsperson at email@example.com for the Chair's name and contact information.
- If a resolution is not met after meeting with the Department Chairperson, the next step is to meet with the Dean over the department in the Office of Academic Affairs. Students should request a meeting with the appropriate area Dean. Please note that anonymous complaints or statements cannot be addressed. If students do not know who the area Dean is, they can contact the Ombudsperson at firstname.lastname@example.org for the Dean's name and contact information.
Formal Resolution: If, after taking those steps, a resolution has not been found, the student can file a formal grievance. The CA Education Code Section 76224(a) specifies that the instructor’s determination of student grades shall be final, except in the cases of fraud, mistake, bad faith or incompetence. A student who reasonably believes and has proof that their instructor has issued an evaluative final grade based on any of these grounds is directed to contact the Ombudsperson at email@example.com for assistance. The Ombudsperson can explain the grievance process but has no power to change a grade. The college President makes the final decision. A formal grievance cannot be filed anonymously.
The Grievance Hearing Request must be made within one-hundred and twenty (120) calendar days of the date of the alleged incident that is the basis of the student’s complaint. Please see Administrative Regulation E-55, link at the bottom of this page.
For complaints surrounding actions dealing with alleged discrimination on the basis of ethnic group identification, religion, age, sex, color, sexual orientation, physical or mental disability, students are directed to contact the LACCD Office for Diversity, Equity, and Inclusion.