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Canvas Hotline Help and LAVC Virtual Valley Help

Please Note: The dedicated Canvas Help Line is open 24/7 to faculty and students and should be used as a first resort. These are well-trained professionals who are used to troubleshooting over the phone. Please use them as much as possible.

Canvas Hotline: (844) 303-5595
24/7 Support

The Virtual Valley Help Desk is operating but in a limited capacity since the staff is working remotely. There are currently no on-campus services. Phone and email support are available.

Thank you for your understanding during these challenging times.

Virtual Valley Help Desk Phone Hours

Phone: (818) 538-9050, M-F 8:00 AM – 4:30 PM
Phone: (818) 778-5834, M-F 10:30 AM – 7:00 PM

How to Log In to Your Canvas Class

The following information covers the steps you need to follow in order to log in to Canvas and view your class page.

  1. Visit the Canvas login page.
  2. Know your User ID and Password. (Show me.)
  3. Enter your LoginID / UserID, followed by the password.
  4. Click on the button labeled “Log In”.
  5. View a one-page .pdf for additional assistance.
Tell me my User ID and Password
First Name
Last Name
LAVC Student ID #
Date Of Birth

Canvas Will not Let Me Log In

There are three common reasons for not being able to login to Canvas. If after you try these solutions if still unable to login please contact the Help Desk number to the right, or the Canvas Help Hotline above.

  1. Incorrect User ID and password. (Show me.)
  2. It may be too soon for your account to be ready.
  3. A hold could be placed on your record for either financial or academic reasons. (Show me.)

Photo of Israel Ortiz, Help Desk director.

Meet your help desk host, Israel Ortiz Click on the picture above.

Virtual Valley Help Desk Hours

February 10 - August 23

There are currently no on-campus services. However, we are providing phone and email support.

(818) 538-9050, M-F 8:00 AM-4:30 PM
(818) 778-5834, M-F 10:30 AM-7:00 PM


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